#Privacy Policy
Privacy Policy
Effective Date: 9/2/2024
Last Updated: 10/23/2024
1. Introduction
Ranworks Recovery Service DBA Friendly Persuasion and Ranworks Legal Support Services ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our inbound texting services, regarding the collection and use of personally identifiable information from users of our Friendly Persuasion/Ranworks Legal Support Service customer portal, and users of our websites located at the URL www.ranworks.com and www.friendly-persuasion.com. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our services.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you contact us through our inbound texting services. This information may include, but is not limited to:
Contact Information: Your phone number, name, and any other information you choose to provide in your messages.
Message Content: Any content or information included in the text messages you send to us.
Message Content: Any content or information included in the text messages you send to us.
We may collect personal information that you voluntarily provide to us when you contact us through our websites and customer portal. n order to sign up for an account to access the Services, we necessitate that you provide your personally identifiable information, which may encompass your first name, last name, password, email address, phone number, business address, username, your Bar number or ID, and password.
Transaction Information
In connection with your utilization of the Services, we will gather information regarding your transactions (including your E-Filing transactions and associated legal support services), which may comprise, without limitation, the name of your law firm or company, documents and other content, data, information (including personal information), any photos, videos, and other content you upload to the Services, and related public documents, materials, and information that you submit in relation to such transactions.
Payment Transaction Information
When you conduct any payments via the Services, our third-party PCI-compliant payment processors may collect specific payment information such as your credit card and bank account details. Payment transaction data is processed and stored by our third-party PCI-compliant payment processors on behalf of us in order to collect fees owed by you in connection with your utilization of the services. The information provided to us. includes only partial payment or credit card information related to each transaction.
Usage Information
We gather certain information regarding interactions with the services, including details about the device used to interact with and/or access the services, IP address, access dates and times, information about the approximate location of the individual accessing the Services (as determined through the IP address), device IDs, and UDIDs, device event information, crash data, and log data when accessing and using the services on behalf of us
Information from Third Party Services
If you use, enable, and/or connect with, any third party products, applications, and/or services, that may be made available for use with and/or integrated into the services (collectively, “Third Party Services”), we may collect and/or receive data and information arising from the integration and/or directly from the providers of such Third Party Services relating to the use of the services and such Third Party Services.
Other Information
If you reach out to us, we will collect any personally identifiable information that you include in your communications to us.
Should you provide personal information about someone else to us, you must verify that you are authorized to disclose that information to us and that, without us needing to take any further steps required by data protection laws, we may collect, use, and disclose such information for the purposes outlined in this Privacy Policy.
3. How We Use Your Information
We use the information we collect from inbound text messages, customer portal, and our websites to:
Respond to your inquiries or requests.
Provide customer support.
Improve our services.
Provide customer support.
Improve our services.
Adhering to legal and regulatory mandates (for instance, maintaining sales records for tax compliance purposes).
Identifying and mitigating fraudulent or unlawful activities aimed at us, our clientele, users, and/or our service providers.
Managing business transactions and transitions.
Informing our clientele and users about updates to service-related policies (including this Privacy Policy)
Supplying information to regulatory authorities when legally mandated, strictly as delineated in the "Legal Obligations and Security" section under the "Disclosures" subsection.
4. No Outbound Texting
Please note that we do not send outbound text messages to our users unless it is specifically requested by you. Our service is designed solely for receiving text messages from users and responding through other channels (e.g., email, phone calls) as necessary. We do not use your phone number to send unsolicited messages or marketing communications.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. Once the information is no longer needed, it will be securely deleted or anonymized.
6. Cookies and Online Tracking
Our customer portal may utilize persistent cookies, which stay on your hard drive for an extended period. Persistent cookies can be removed by following the instructions in your Internet browser's "help" section. For more information about cookies, visit www.allaboutcookies.org.
We may use a persistent cookie to store your login credentials, allowing for an improved experience on our customer portal, websites and services by enabling you to log in without having to re-enter your account details. If you choose to reject cookies, you can still access our websites and services, although your ability to use some parts of our websites and/or services may be restricted.
We may track users across multiple visits and websites if a user registers for our services. We do not alter our tracking practices in response to browser "do not track" signals.
External third-party service providers, such as web traffic analysis services including Google Analytics, may also track users over time across our Site, Services, and third-party websites, and these parties may place cookies through our Site and Services. Information on privacy and cookies related to Google Analytics can be found at https://www.google.com/policies/privacy/.
7. Marketing Communications
If you are a registered customer and have not opted out (or with your explicit consent where required by applicable law), or if you have opted in to receive direct marketing emails from us, we may use your personal information to send you marketing information about us, our Services, new product releases, new feature releases of the services, and/or other products and services that we believe may be of interest to you. We conduct direct marketing via email.
You can manage your preferences for receiving marketing and non-transactional communications by email by clicking on the "unsubscribe" link found at the bottom of any of our marketing emails. To opt out of marketing communications sent by physical mail, please send your request via email to privacy@ranworks.com
We will make commercially reasonable efforts to process such requests promptly. Please be aware that you cannot opt out of receiving transactional emails or communications related to the services (e.g., support requests), which, for clarity, are not considered marketing communications.
8. Advertising & Remarketing
We utilize Google AdWords Remarketing to promote our businesses across the Internet, particularly on the Google Display Network. AdWords remarketing serves ads to you based on which parts of our websites you have visited by placing a cookie on your web browser. THIS COOKIE DOES NOT IDENTIFY YOU OR PROVIDE ACCESS TO YOUR COMPUTER OR MOBILE DEVICE IN ANY WAY. The purpose of the cookie is to signal to other websites that "This individual visited a specific page, so display ads related to that page." Google AdWords Remarketing enables us to customize our marketing to better match your needs and display ads that are relevant to you.
If you prefer not to receive ads from us, you have several opt-out options:
- Opt out of Google's use of cookies by visiting Google's Ads Settings: https://adssettings.google.com/u/0/authenticated
- Opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page: https://optout.networkadvertising.org/#!/
- Facebook Custom Audience (operated by Meta, Inc.): We may engage in the Facebook Custom Audience program, allowing us to show personalized ads to individuals on our email list when they visit Facebook.com or other websites or services operated by Meta, Inc. We provide your email address to Facebook to check if you have a registered account on Facebook. You can opt out of our Facebook Custom Audience by emailing us from the email address you wish to opt out of, using the contact information provided by us. For the opt-out to be effective, you must: (i) put "Opting Out of Facebook Custom Audience Ads" in the email subject line, and (ii) include your name and email address in the email body. We will then request Facebook.com to remove you from all of our Facebook Custom Audience Ads.
- Opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page: https://optout.networkadvertising.org/#!/
- Facebook Custom Audience (operated by Meta, Inc.): We may engage in the Facebook Custom Audience program, allowing us to show personalized ads to individuals on our email list when they visit Facebook.com or other websites or services operated by Meta, Inc. We provide your email address to Facebook to check if you have a registered account on Facebook. You can opt out of our Facebook Custom Audience by emailing us from the email address you wish to opt out of, using the contact information provided by us. For the opt-out to be effective, you must: (i) put "Opting Out of Facebook Custom Audience Ads" in the email subject line, and (ii) include your name and email address in the email body. We will then request Facebook.com to remove you from all of our Facebook Custom Audience Ads.
We may engage in other retargeting and behavioral advertising services similar to those described above.
9. Children’s Privacy
We acknowledge the importance of privacy for children and encourages parents and guardians to play an active role in their children's online activities and interests. The websites and services are not intended for children under the age of 18. We do not design our services for children under 18, nor does it knowingly collect personally identifiable information from children under the age of 18. If we discover that a child under the age of 18 has provided us with personally identifiable information, we will take steps to remove that information. If your child has submitted personally identifiable information, please reach out to us so that we can proceed with its removal. If you are under the age of 18, we ask that you refrain from providing us with any personally identifiable information.
10. Sensitive Information
We do not mandate the provision of any sensitive information regarding your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health and genetics, or biometric data for the use of our services.
11. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. We may share your information with trusted third parties who assist us in operating our service, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. SMS consent will not be shared with any third party and affiliate marketing, nor will phone numbers for SMS purposes.
12. Notice to Users Outside of the United States
Our computing infrastructure and the systems of our third-party hosting providers are primarily based in the United States but may also be located in other countries. Consequently, your personal data will be processed by us in the U.S. and possibly in other nations where data protection and privacy laws may not provide the same level of protection as in other regions, such as the European Union. If you access our website and/or services from outside the United States, your use of the websites and/or services signifies your agreement to this Privacy Policy. Furthermore, you consent to the transfer of all such information to the United States, which may not offer a level of protection equivalent to that required in the European Union or certain other countries, and to the processing of that information as outlined in this Privacy Policy.
7. Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet, or method of electronic storage, is 100% secure, so we cannot guarantee its absolute security.
8. Your Rights
You have the right to request access to the personal information we hold about you, to request that we correct or delete your personal information, and to withdraw your consent for us to use your information at any time. Please contact us at 888-636-0293 ext 5101 to exercise these rights.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date at the top of this page.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Ranworks Recovery Service, INC
9655 Granite Ridge Dr Ste 200
San Diego, CA 92123
privacy@ranworks.com
888-636-0293 ext 5101
9655 Granite Ridge Dr Ste 200
San Diego, CA 92123
privacy@ranworks.com
888-636-0293 ext 5101